Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties. 2 hours prior to pick up time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.

We track all flights, and our internal system automatically alerts us when a flight isn’t running on schedule. You will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time. Waiting Periods: Yes, unscheduled waiting time is charged $20.00 every fifteen (15) minutes. There is a 15-minute wait time grace period on all private (scheduled) ride service.

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

All our vehicles are NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

The industry standard gratuity for a chauffeur is 20%. Assuring Reservations: Reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last-minute requests for transportation, but cannot always guarantee that there are vehicles available.

Small pets contained in a carrier or carried on lap by owner are allowed at no additional charge. Customer is responsible to keep pet calm. For any damage from pet, customer will be penalized with certain amount, after inspection by the specialist. Reference links to customize for Lux.